Jun 18, 2019 Tulin K.
★★★★★

While traveling through the area on Sunday morning, our vehicle refused to start after stopping to get gas. Not knowing the area, I googled the nearest auto service locations and selected between two options. I couldn’t have selected a better service. I called John at Tuffy’s and explained my situation. He recommended an amazing towing service and we had the vehicle towed to Tuffy’s. I cannot commend John and Rick enough on their professionalism and caring dispositions. As a single mother traveling with her children, both men quickly reassured me that we would be taken care of. And we were! From engaging my girls with animated discussions, to keeping me in the loop on the progress of my vehicle, I cannot commend them enough on their service and their compassion. All in all, it took less than an hour to have us back up and running and on our way home! I am amazed and eternally grateful for such an amazing team and for turning a bad experience into a great one! Thank you so much for taking care of us!

Jun 09, 2019 Richard J.
★★★★★

Exhaust fumes in cabin were quickly diagnosed and repaired. Great service at reasonable cost.

Feb 11, 2019 Anne D.
★★★★★

Staff was friendly, professional, helpful, and very quick. They physically showed me where their recommendations were warranted and explained policies to help me understand everything.

Oct 12, 2018 JOHN S.
★★★★★

I would like to commend Andrew Benjamin of TUFFY-NPR for making a cloudy day brighter for us this week. Our front blinker light stopped working and nowadays it is near impossible to replace by yourself without removing the whole front end of the vehicle. We took a chance and stopped in Tuffy without an appointment. Andrew welcomed us with a smile, told us he would service it immediately and was very reassuring that it would not be an all day job since we had groceries in the car. Within a short time he confirmed that the bulb was in stock, accessible by a mechanic's hand smaller than his and mine, LOL, and the charge would be minimal. It is always a real pleasure dealing with this Tuffy location with employees like Andrew, John, the manager and the mechanics since they are so polite, friendly and above all honest. Thanks Andrew for another pleasant experience. P.S. Kudos to Tuffy on the remodel of their lobby restroom. It is exceptionally clean, brightly painted, spacious and has the feel of a living room! All that is needed is a recliner and some vintage video games like PacMan and Donkey Kong and I would be happier to wait in there instead of the front lobby. LOL Thank you Tuffy once again for a job well done. John S.

Sep 22, 2018 JOHN S.
★★★★★

I would like to commend John Stauff, service manager, for the excellent and efficient service we received at Tuffy's (New Port Richey) today. Our car battery had to be jumped twice to start our vehicle. I called John and he advised us to bring the car to him asap and he would assess and resolve the problem. It was a Saturday and I expected to wait hours. As soon as I arrived he had a tech inspect the car immediately and diagnosed a dead battery. He replaced our battery, checked our tire pressure, had the mechanic explain the fault to us and told us no charge, under warranty, music to my ears! We truly love Tuffy's since everyone there is so friendly, courteous and honest. I will recommend John and his staff to all our friends in need of a fair, reliable and welcoming auto comprehensive service center. Thank you John for making our weekend happy and functional again. See you next time for certain.

Aug 10, 2018 Ken G.
★★★★★

Yesterday was my second time coming in and I got great service again and I will continue to come in with any vehicle I own. Thank you for the great service and continue to do what is right and true to and for your customers and your business!

Jun 08, 2018 Samantha Vinson .
★★★★★

I was very pleased with the service I received. I went there for a oil change and tire rotation. They were courteous enough too change out my old hubcaps and put on my new ones, free of charge. My entire visit was within 1 hour. The men are new, but the service is the same. I would definitely recommend their service.

Jun 08, 2018 Kenton L.
★★★★★

Friendly, informative and very fast oil change.

Apr 04, 2018 Andy Y.
★★★★★

Totally Impressed. 5 Stars across the board. Management, Staff and Facility are exceptional. Honest and trustworthy. Little Rd Tuffy is great !!!

Apr 04, 2018 Cheryl Y.
★★★★★

We were pleasantly surprised when we showed up without appointments and were taken right in for oil changes for BOTH our vehicles within minutes. The customer waiting room is very inviting and comfy. We were extremely impressed with the manager, John Constantinou, who answered all our questions, told us of coupon specials we were eligible for so we could save some money and was not pushy to buy services not needed. Hard to find good honest places like this. We are permanently Tuffy 5049 Little Rd 34655 Customers from here on !!!

Dec 31, 2017 Susan H.
★★★★★

We look at this Tuffy location as being our personal mechanic. Every person n there is friendly and treat you as family. We find their work to be Great. We find their pricing to be right in line and fair. It is ALWAYS a Pleasant Experience.

Dec 05, 2017 Amee G.
★★★★★

I never worry about being given false info. They always do what they can to mitigate costs.

Nov 27, 2017 Benjamin Font .
★★★★★

By far the best service in town. John is very honest and knowledgeable. Nothing but professional. A class act. I will never go anywhere else.

Nov 16, 2017 Wil D.
★★★★★

Everytime i come in, the staff atTuffy's take excellent care of me, the Mechanics in the shop do superior work, courteous, honest, friendly, and overall excellent folks, alway go to Tuffy's when ever i need my vehicle maintnenced.

Oct 25, 2017 Scott M.
★★★★★

Friendly and timely oil change service in my experience recently. Definitely will be returning in the future.

Oct 20, 2017 John D.
★★★★★

Service was quick and good, unfortunately the technician didn't cover the cars floor mat with a paper mat as most garages do and left 2 large grease stains on the carpet, I mentioned it to the staff and his response was "oh really". I forwarded a picture of the mat to the shop and suggested they begin using paper mats to protect the customers carpets.

Sep 25, 2017 Robert M.
★★★★★

I moved to Florida a year ago and have been to Tuffy's for my service needs on both vehicles. My son has also been using Tuffy's for his service. We have both been pleased with the attention they give and the speed and quality of services we have received. Thank you all.

Sep 06, 2017 Penny Y.
★★★★★

I trust these guys 100%.They have always been honest and saved me a lot of $ I would have paid the dealership.

Sep 06, 2017 Penny Y.
★★★★★

I trust these guys 100%.They have always been honest and saved me a lot of $ I would have paid the dealership.

Jun 22, 2017 Mel T.
★★★★★

These folks are honest and efficient, and deserve your business.. They will work very hard to correct any problem with your vehicle.

Jun 20, 2017 Jim .
★★★★★

This place ROCKS! I was treated great by Jay( god I hope I got his name right) Staff was great. I got a nice hand shake and a thank you for your business when all was done. They will get all my business. Thank you

Jun 11, 2017 JB Z.
★★★★★

Great service and up front and honest information of what to expect cost-wise. I left my vehicle and was given a ride home. My vehicle had to stay at the shop overnight and I was also offered a ride back to the shop the next day. Very professional service!!! Thanks guys!!!

Jun 08, 2017 Fred L.
★★★★★

I went in for oil change with Coupon. Needed other work done. Needed Oil guard put back on and dash light checked out. No charge either. Great service and very polite AND did not get a list of things that needed to be addressed in the near future (I appreciated that) Have been there many times and will continue to use them.

Jun 07, 2017 Michael M.
★★★★★

I visited the business for the first time and was greeted immediately with a smile. The professionalism and customer service was great. I will continue to service my vehicle here.

Jun 05, 2017 Amy E.
★★★★★

After many people telling me not to go here, I have been taken care of!! I go to them for basics, and they sometimes have an additional service, and sometimes not. I always get a second opinion at a variety of places. They do come in at a very high price for me sometimes, so even if I go elsewhere, they welcome me back every time!! I will continue to return

May 02, 2017 Jim H.
★★★★★

My search or a honest repair facility ended when I went to Tuffy. Dennis on the desk and the mechanics have been upfront, honest and stand behind their work. I have recommended this place to my family and friends and have no reservations for doing that. This is the only place I will take my car. Thanks guys

Apr 04, 2017 Dalton J.
★★★★★

Fast, friendly, professional service.

Mar 24, 2017 William R.
★★★★★

I needed someone to service my vehicle as I recently moved to the area. Getting a flier and seeing the shop when I was out shopping I gave Tuffy a try and am glad I did. Service was great and will use them in the future.

Mar 13, 2017 Raymond S.
★★★★★

I called on Thursday at 4pm with miss in the engine and they fit me in on Friday morning. They had to diagnose the issue, get 2 coil packs and 6 spark plugs, remove & reseal the valve cover and even changed the oil BEFORE 5pm Friday. Great bunch of guys. Very professional and courteous.

Feb 21, 2017 Cristina C.
★★★★★

I recently came back to Tuffy for some repairs. I love how they always work you in and finish the job in a reasonable time. Thanks John for taking care of us.We will be back for sure!

Feb 11, 2017 Dalton J.
★★★★★

Fast, friendly, and VERY professional service! These folks do the job right the first time!!

Feb 11, 2017 Dalton J.
★★★★★

Fast, friendly, and VERY professional service! These folks do the job right the first time!!

Jan 14, 2017 Mel T.
★★★★★

I can state with confidence that this shop operates with good old fashioned fair and honest service and is worth recommending to others. THANKS GUYS!!!!!!!!!

Dec 14, 2016 Cristina C.
★★★★★

Thank you for your excellent service. I can't believe how fast you worked my car in and was done promptly.Great customer service at this location. Thank you John for your help. I will definitely return for future work.

Nov 18, 2016 Susan P.
★★★★★

The entire TEAM @ this Tuffy is OUTSTANDING. So Professional and Customer Service oriented. I feel like I have my own personal mechanic to take care of my automobile.VMOYMH

Sep 02, 2016 Rob R.
★★★★★

The only reason I continue to come to the shop is because the Manager Bruce. The other employees are nice and make you feel at home but Bruce knows you by name and if they make a mistake they will correct it.

Aug 06, 2016 Pam M.
★★★★★

Great service and quick! Priced well. Will be coming back!

Jul 10, 2016 John S.
★★★★★

I would like to highly commend Dennis Naumann, the manager @ Tuffy, for the excellent service and attention he afforded us today. It was Sunday noon and the shop was swamped with work. We arrived with our vehicle, engine still running, because our dead battery had just been jumped and to shut it off would have marooned us at Tuffy. Dennis attended to us immediately and although he was fully booked until closing he assured us that he would help because he sincerely cares about his customers. Dennis immediately thoroughly checked the electrical system and assured us that it was only a dead battery. He checked our warranty and told us that we were eligible for a proration. In summation, we were out of the shop in less than 30 minutes with a new battery and a new 4 year warranty for under $50.00. We have always had excellent experiences at Tuffy with all their employees and much cheaper prices than at the car dealer. They even installed a hard to replace turn signal light once for us for free! Keep up the excellent job Dennis and your carside manner and personality are superb. That's what keeps the customers coming back, including me and the friends that I will refer to you. Thanks again. PS your coffee isn't bad either. Now add a doughnut and I just might be tempted to blow a fuse under the dash. LOL J.S.

Apr 27, 2016 gary F.
★★★★★

just left the store on little road, not expecting to get in because they close in two hours, and every bay was full, i only had to change two tires , but they got the job done in 45 minutes... i hardly every write comments , but this is needed. john and the boys handle my repairs, with good prices and a honest advice every time i come in... this will always be my first choice in repairs , thanks tuffy

Feb 27, 2016 Jerry H.
★★★★★

I was very happy with the service at this location. Traveling and needed a oil change and tire rotation. Staff friendly and service was great. I was told it is under new management, maybe that explains the previous reviews. I would recommend Tuffy's.

May 04, 2015 Krista G.
★★★★★

I have been going to Tuffy for years with great service. But what prompted me to write this review is this. My son was heading back to college in Ft Myers and right before he was leaving we noticed a nail in his tire. So he was losing air. It was 5:50 and Tuffy closes at 6:00. They stayed open until he got their and repaired his tire. That to me is great customer service. Thanks again John and the tech that stayed.

May 04, 2015 Kevin L.
★★★★★

They were very down to earth friendly people. Fixed my problem an kept me updated. DID NOT try to charge me for random little stuff. I WILL be goin back for future service

Feb 27, 2015 Randall S.
★★★★★

I received excellent service from Tuffy New Port Richey.The service agent advised me that all four tires should be replaced on our company vehicle because they were becoming worn out. My company approved the service and we got the ball rolling. Soon after my company called me back and asked for me to cancel the service after I had already paid in full. This was no problem for Tuffy even though they had already placed an order for the tires to be delivered! They immediately voided the transaction and sent me on my way with a smile on my face. Tuffy New Port Richey and all of it's employees were very accommodating and exceeded my expectations. Thanks Tuffy!

Jan 24, 2015 Dale F.
★★★★★

I have been a customer at this location for several years. The management and service associates are always willing to help and offer advice concerning any auto or truck problems I may encounter . I have had all of my vehicles serviced here from my BMW Z4 Roadster to my 2008 Honda Civic and my 15 year old Ford F150 Truck. Bruce and his team have always been able to service these vehicles when other service centers either would not or could not service them. I would recommend this Tuffy's Auto Service Center to anyone who wants their car repaired correctly at an affordable price. Dale Frantz New Port Richey

Mar 25, 2014 Lindsey .
★★★★★

I am beyond impressed with the service that Bruce, Anthony & Andy provided me (multiple times) at your New Port Richey, FL (Little rd.) location. All three of them were incredibly professional, patient, (with me) helpful & worked hard to solve my vehicle problems. I was treated with dignity & respect by all three of them every time I interacted with them. Being a single female that means a lot to me. I will be recommending this location to many. Thank you all so much for your hard work, patience & professionalism.

Jun 11, 2013 Gina L.
★★★★★

With 3 kids to drive around to soccer practice, ballet, girl scouts, catechism, etc. car troubles are a huge deal in our house. We literally don't have time for car repairs. So, it was a pleasant surprise to have our car diagnosed, repaired and back on the road the SAME DAY at Tuffy! Highly recommend this garage.